Africa & MENA Archives - Ride High Magazine https://ridehighmagazine.com/category/indoor-cycling-near-me/indoor-cycling-near-me-africa-and-mena/ Ride High Magazine Tue, 26 Sep 2023 09:18:20 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.4 The Saudi game changers https://ridehighmagazine.com/the-saudi-game-changers/ Wed, 27 Sep 2023 09:00:00 +0000 https://ridehighmagazine.com/?p=5346 How did you come to work together? RB: As a university student, I lacked a real sense of purpose in life and decided to run for student president. I never expected to win, but I did, and as part of the duties I attended a seminar where Fatima was guest speaker. Her words were captivating. […]

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How did you come to work together?

RB: As a university student, I lacked a real sense of purpose in life and decided to run for student president. I never expected to win, but I did, and as part of the duties I attended a seminar where Fatima was guest speaker. Her words were captivating. There and then, I said to myself: ‘One day, I’m going to work with Fatima.’ From that moment on, I followed her – I pretty much stalked her! – and my determination paid off. Within a year, we were working together.

FB: She was very persistent, coming to the gym and the classes I was teaching. This was in 2012, when women weren’t really allowed to go to gyms and there were no proper female gym permits. There was just an underground scene, with people running women’s gyms in learning centres, computer centres and so on. They’d operate under the banner of ‘beauty’, which there were permits for, and I’d teach classes.

“In 2012, there was just an underground scene, with people running women’s gyms in learning centres, computer centres and so on”

When I met Rasha, I’d just started my Tima Love Life apparel brand and Rasha was offering to help for free. She was soon helping with sales and design, then became full-time brand manager. She’s now CEO of our fitness studio brand, Studio55.

closeup of woman spinning with beach in background
Batook says Spinning taught her so much about how to overcome personal challenges

Tell us more about Tima.

FB: I have to rewind to explain how it came about. I had become very vocal about the situation in Saudi Arabia. I used Twitter as my platform, talking about how important fitness was for women – how it helped them feel better about themselves and how vital it was to addressing obesity levels, which were far higher among women than men. Women simply didn’t have the freedom to move outdoors in the way men did.

I knew all this from my own journey. When I first discovered Spinning™, I was obese. I went to a facility where Spinning was the only option and managed just 10 minutes. It was too hard and honestly, I found the concept of cycling a bike that went nowhere a bit crazy.

However, I soon realised it was a mental challenge I needed to overcome, and that if I overcame it, I would overcome it in all other parts of my life too. Spinning gave me that epiphany. It wasn’t about weight loss any more. It was about understanding myself and how to stay consistent – pedal stroke after pedal stroke – and it taught me so much about how to overcome personal challenges. I fell in love with it and wanted everyone else to experience it too.

So, I really championed fitness for women, but what surprised me was the negative feedback I got from other women. I’m not fully Saudi – my mother is Tibetan – and I was educated overseas, and I was accused of trying to corrupt young Saudi girls with my ideas. The whole system was so deeply engrained… even my family asked me to tone it down.

“We built a case to get legislation approved for women’s gyms. I expected ‘we’ll discuss it’ but straight away it was a ‘yes’”

I was ready to give up, so my friends came round to cheer me up. They were talking about cheering me on wearing Tima T-shirts – Tima is what my mother calls me, an abbreviation of Fatima. And at the mention of T-shirts, something clicked. If there’s one thing Saudi women love, it’s clothing and fashion, but at the time there was nothing in the sports apparel market that really fitted their bodies, which weren’t as active then.

I realised this was my way to connect with and speak to women. I’d just done a Piloxing course and the amazing female founder introduced me to her apparel lady in Brazil, who connected me with another lady whose factory taught women from broken homes to tailor. I always find businesses run by women have more of a mission behind them! I knew I’d found my supplier, and we launched our first apparel line in 2013.

Batook was given permission to open a women’s fitness studio and told Bubshait: ‘OK, I think we have to do this now.’

What happened next?

FB: Rasha was managing Tima and I had a full-time job, doing everything else on the side. And then suddenly all the underground gyms were closed down.

I was approached by the Young Saudi Business Women of Eastern Province Association to reach out to the Minister of Sports. We set about building a case to get legislation approved for women’s gyms and fitness facilities. We presented him with the facts and the numbers and showed there was a market – and, indeed, a real need – for it, and he said ‘yes, do it’.

I had expected the response to be more along the lines of ‘we’ll discuss it’, but straight away it was a ‘yes’. I asked him why, and why it hadn’t been done sooner – why licences had been granted for men’s gyms, but not women’s – and he told me: ‘Because nobody asked.’

So then it was over to me. He gave me a licence to make a start while government figured out the full legislation. I came back to Rasha and said: ‘OK, I think we have to do this now.’ So I quit my full-time job and we began to work on our studio concept.

And you launched Studio55…

FB: We launched our first studio, Studio55, in the city of Al Khobar in 2015. Although we had our licence from the Minister, the municipality still wanted to challenge us, so we opened in a hotel that had a licence for a female gym.

RB: The space was tiny, just under 200sq m, into which we fitted two studios – one for yoga and strength and one for Spinning. It was challenging, but it was packed full of energy. Studio55 became a place to connect with other women of all ages, share ideas, learn about fitness, take part in outings and hikes, retreats and charity events. It became a safe place for women to share and bond and grow, and even become instructors themselves.

“I asked why it hadn’t been done sooner – why licences had been granted for men’s gyms, but not women’s – and he told me: ‘Because nobody asked’.”

FB: We were adamant that we would have home-grown instructors, taking our team overseas and bringing in international trainers for education every year.

Studio55 launched in 2015, in a hotel that had a licence for a female gym

RB: Back then, it wasn’t the norm to have female Saudi instructors. At the beginning, one of our instructors didn’t even want anyone outside the studio to know she was doing it. She felt it was somehow shameful, a profession for expats, not Saudis. Now everyone is doing it. I feel as though we created a new movement.

“Studio55 became a hub of what indoor cycling had enabled in me: self-realisation and the chance for women to understand their own potential”

FB: Traditionally, women have followed the set path of high school, graduation, nice safe job, marriage, children. Today, that doesn’t have to be the case. Women can take a stand and follow their passion. Rasha is a perfect example, as is one of our instructors who became a professional boxer – and whose father now finally supports her decision.

Studio55 became a hub of what indoor cycling had enabled in me: self-realisation and the chance for women to understand their own potential. In Saudi culture, women have clearly defined roles in the family: daughter, sister, mother, aunt. Taking an hour for themselves is so empowering. The whole studio… it’s brought about a positive snowball effect of empowerment.

four girls arm in arm in front of the sea
Studio55 is a place to connect with other women of all ages – a place to share and bond and grow

Is cycling a big part of Studio55?

FB: It’s the core of what we do, what we stand for and why people come to us and are referred to us. We deliver it in a very different, very thoughtful way and people get hooked on it as an experience they can’t get anywhere else.

RB: All our classes are delivered at a very emotional level. There are physical benefits, of course, but our USP is the emotional layer – the way we feed the soul. Ride55 brings the outdoors indoors, although our approach is as much meditative and mental as it is physical. Rhythm55 is faster and more choreographed, pushing your heart rate up.

We do offer other classes, as well as personal training and EMS. We have Fusion55 classes, which combine Spinning with off-the-bike exercise. We have Fitness55, under which sit classes such as functional training, strength, yoga, stretching and so on. All have our unique Studio55 style, whereby a member can get the same experience in any of our studios. But indoor cycling is why people first come to us.

studio 55 owners in front of their sign
Studio55 has brought about a positive snowball effect of female empowerment, say its founders

FB: I have to give thanks to Barbara Chancey, who I met at a conference many years ago. She helped us create an experience that’s unlike anything else in Saudi, although we’re happy to share what we now know. Barbara understood what would work for us and helped us formulate our customer experience from pre-entry to exit. She introduced us to suppliers, to other studio owners around the world, to a booking system so members can book a specific bike and it’s set up for them before they arrive. She’s our go-to.

What’s happened since you launched?

FB: From 2015 to 2017 it was still a struggle, because even though we had a licence, the municipality wanted to close us down. Then in 2017, Princess Reema bint Bandar Al Saud – now Saudi ambassador to the US – was brought in to the Ministry of Sport to set up a female division. She began scouting for other women who could help, and approached us.

It was challenging. I remember going to one meeting with the Ministry of Education about mandating PE in girls’ schools, and the argument put back to us was a concern that girls would have to wear pants. I couldn’t believe what I was hearing. But the Princess is an incredible woman and we learned so much about how to speak to those who really didn’t understand why women should be allowed to exercise.

Indoor bike closeup
When COVID closed the studio, bikes were sent to members’ homes that same day

By 2019, our Crown Prince Mohammed bin Salman Al Saud had made some really big changes, including removing people from ministerial roles who weren’t aligned with his Vision 2030 [a Saudi government programme that aims to create a vibrant and more diverse society economically, socially and culturally].

In the space of a few years, we moved from ‘girls shouldn’t wear pants’ to ‘girls should compete in the Olympics’. Women are now doing executive programmes and leading businesses. It’s impressive to see how rapidly and dramatically Saudi Arabia has changed in such a short period.

RB: From a Studio55 perspective, in early 2020 we relocated to a larger site in Al Khobar, finally with a legitimate licence. We were due to have our grand opening on 8 March. Then COVID hit and we were forced to close on 1 March.

We acted quickly. Our members had already told us Studio55 was like a home for them – a place they couldn’t imagine their lives without – so we went online that same day and sent bikes to our members’ homes. And of course, going online also meant we reached women across the country. We had messages from women in small villages telling us they could feel our energy through the screen and loved what we were doing.

And now?

FB: We had opened a second studio in Jeddah before COVID, but that’s now closed. We had to cut our losses during the pandemic. However, we still have our studio in Al Khobar and are opening in Riyadh by the end of 2023. In this new location, we’re also looking to experiment further with our fusion formats, formalising a class structure that brings together strength and CV in an interesting way.

“Maybe one day we’ll expand beyond Saudi. It feels like other countries might also benefit from what we do: female empowerment for women everywhere”

Next, we’ll look to grow into tier two cities. We’re looking at the city of Qassim, for example, which was once the most conservative in Saudi. I’m blown away by how open and innovative it is now, but women there still don’t have anything like Studio55 yet.

RB: There’s a huge opportunity to connect with these women, creating communities that empower them in the same way we already have elsewhere. And this is such a new thing in Saudi – it’s only been possible for a few years – that there’s so much room to grow.

Fitness space with indoor cycling bikes and fitness remedies
The first Studio55 is located in Al Khobar, with a Riyadh studio also opening this year

FB: The ball really is in our court now, and we have to play it – us, and the generations that follow. Ours is the generation that took the bullets. The younger generation now need to keep showing up.

And maybe one day we’ll expand beyond Saudi. Whenever international trainers experience Studio55, they tell us they’d love something like it in their countries – the UK, Australia, the US. In Saudi, our hand is forced: we have to be women-only. But it feels like other countries might also benefit from what we do: female empowerment for women everywhere. 

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Building to save https://ridehighmagazine.com/building-to-save/ Mon, 05 Dec 2022 13:07:58 +0000 http://ridehighmagazine.com/?p=4539 Our latest edition of RIDE HIGH includes a must-read supplement – A Global Crisis? – in which we speak to operators across Europe, Asia-Pacific, Africa and the Americas to understand the region-by-region challenges facing the fitness sector at the moment, and the strategies that might be deployed to navigate them. Check out all our expert […]

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Our latest edition of RIDE HIGH includes a must-read supplement – A Global Crisis? – in which we speak to operators across Europe, Asia-Pacific, Africa and the Americas to understand the region-by-region challenges facing the fitness sector at the moment, and the strategies that might be deployed to navigate them.

Check out all our expert comments here or download a PDF of the full magazine, including the supplement, above.

Here, we share the perspective of Antonio Iozzo, founder and CEO of Body Action Gym in South Africa. Interview conducted 2 November 2022.

 

Ours is a new building that was designed to be as energy-efficient as possible. We were the first building in Africa to have a full FRIT dot façade: little white ceramic dots baked into the double glazing that take up about 30 per cent of the area of the glass. Light still comes through and you can see out, but it saves you around 35 per cent on your heating/cooling costs. Our whole building is fitted with this special glass.

Light in body action gym
Body Action Gym continues to invest in the latest equipment – a strong USP over budget-stretched local competitors

This was definitely not the cheap option – our façade cost 60 per cent more than normal glass – but it will pay back over the long term. It’s also what consumers are beginning to expect, not to mention the right thing to do. 

We’re also off the grid for our water consumption, with two boreholes on the property, and we’ve put as many solar panels on our roof as possible. But honestly, the electricity they generate is just a drop in the ocean of our building’s energy needs. 

Meanwhile, the national energy grid is in chaos. Since before the pandemic, we’ve had power cuts across the country of between three and eight hours a day – the result of a steady decline in the maintenance of electricity power stations over the last three decades. The government is now talking about appointing independent energy providers and letting individuals feed into the grid, but that’s a long way off. 

For now, if you don’t have a big generator, you’re in serious trouble: I’m currently spending around £20,000 (US$22,500) a month on diesel. And that’s on top of electricity, which has almost quadrupled in price with another 25 per cent rise on the cards. I spend around £50,000 (US$56,300) a month on electricity to power our building and we don’t even have a swimming pool in our gym. Clubs that do have pools have mostly stopped heating them now; members have to accept the water temperature as it is.

“Clubs with pools have mostly stopped heating them. Members have to accept the water temperature as it is.”

So it’s fairly doom and gloom in South Africa from an energy perspective. Yet as ridiculous as these costs are, we have to swallow them if we want to keep running our gym. I certainly can’t pass any of the increased costs on to our members, as the pressure on consumers’ disposable income – with inflation close to 20 per cent – means gym membership is already a luxury.

Body action gym facilities
The new building is the first in Africa to have a full FRIT dot façade

I just have to hope the Competition Commission finds in our favour in March and forces Discovery to extend its gym membership subsidy scheme to other health club brands beyond Virgin Active and Planet Fitness. We’re confident it will, but in the meantime I’ll keep subsidising things myself and focusing on growing our membership base through aggressive marketing. 

And it’s working, because while we continue to invest heavily in the latest and greatest equipment, many gyms here can’t even afford to maintain or repair their current equipment, with ‘out of order’ signs everywhere. Any additional investment secured by our competitors isn’t going to refurbishments or new kit. It’s just keeping their gyms open.

“The gym is subsidised by my other businesses. in the current climate, if it had to stand alone, it would not survive”

So how are we able to keep investing? One simple fact: the gym business isn’t our bread and butter. I run an insurance company here in South Africa, as well as a construction company, with everything in the same building. The gym is subsidised by my other businesses and always had a three-year plan to break even. In the current climate, if it had to stand alone, it would not survive.

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Heading off-grid https://ridehighmagazine.com/heading-off-grid/ Mon, 05 Dec 2022 12:56:00 +0000 http://ridehighmagazine.com/?p=4536 Our latest edition of RIDE HIGH includes a must-read supplement – A Global Crisis? – in which we speak to operators across Europe, Asia-Pacific, Africa and the Americas to understand the region-by-region challenges facing the fitness sector at the moment, and the strategies that might be deployed to navigate them. Check out all our expert […]

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Our latest edition of RIDE HIGH includes a must-read supplement – A Global Crisis? – in which we speak to operators across Europe, Asia-Pacific, Africa and the Americas to understand the region-by-region challenges facing the fitness sector at the moment, and the strategies that might be deployed to navigate them.

Check out all our expert comments here or download a PDF of the full magazine, including the supplement, above.

Here, we share the perspective of Simi Williams, founder of Beyond Fitness in Nigeria. Interview conducted 25 October 2022.

 

We’re experiencing record inflation in Nigeria: double digits across the board, with food and power taking up a higher proportion of people’s monthly budgets. Our culture is to push on through – communities supporting each other rather than expecting relief from the government – yet there’s no getting around the pressure on disposable income right now. Everyone’s feeling the pinch and being very careful with energy usage and food wastage.

Our currency also continues to devalue against the dollar. This combination of inflation and depreciation means international costs and overheads – replacement equipment or lockers, for example, which are always priced in US$ – have tripled in the past year.

Meanwhile, flooding in various parts of the country, including large areas of farmland, is contributing to unemployment, transportation and logistics issues and high food prices, where inflation has reached 23 per cent or more.

“Nigeria has never generated enough electricity. People traditionally used diesel generators to make up the deficit, but diesel prices are up 70%”

So it’s the perfect storm right now, but then consider that Nigeria has never generated enough electricity to meet national requirements. We’ve only ever generated around 3.5GW, which is 10 per cent of what the country needs. People have traditionally used diesel generators to make up the 90 per cent deficit, but with the war in Ukraine, diesel prices are up 70 per cent in 2022 alone – something nobody could have expected or budgeted for. 

Many businesses in Nigeria are therefore looking to renewable energy to reduce their diesel use. Fortunately, when we built Beyond Fitness, we incorporated a solar inverter and battery system as a back-up. When everything is on in the club, the power load is 45kW. However, during our off-peak periods, we can reduce the power load from the building to 12kW, which is our peak solar capacity. This still powers all our critical equipment. 

Our fitness equipment isn’t powered – our bikes, strength room and barre room – so our energy usage is mainly down to cooling costs. For this reason, we’re now being particularly mindful of class times and utilisation rates. We previously had a mid-morning class and were looking to add a lunchtime one, but we can’t meet the cooling costs at these hotter times of day with solar power alone. It just isn’t possible to spec our system to do all the air conditioning. These class times therefore became non-viable, especially given they might only have been 40 per cent full. 

Beyond Fitness now schedules its classes in a way that minimises air con needs

Instead, we’ve worked hard to optimise very early morning and evening classes, getting utilisation rates as high as possible. These times suit our working professional community and I’m hugely grateful for the way they’ve embraced the change. They see Beyond as a place of solace in the face of general uncertainty, are willing to spend on the value we offer, and have supported each other to make the new class times a habit.

We’ve added outdoor classes too, and indoors only use air conditioning where and when necessary. In our changing rooms, for example, we turn it on just before the end of class and leave it on for about an hour after class. Our lighting, air con, hot water for showers… it’s all carefully scheduled around our class timetable and usage data, and this is saving us a lot of money. We’ve also changed team deployment to productively use the new down-time at the club.

Finally, we’re looking to increase our solar capacity. We’re restricted by how much we can put on our roof, but we are considering more solar panels and batteries to generate and store more energy. The more we can go off-grid, mitigating the rising cost of diesel by harvesting solar power, the better. 

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Simi Williams https://ridehighmagazine.com/simi-williams/ Tue, 14 Dec 2021 09:45:58 +0000 http://ridehighmagazine.com/?p=2513 Simi, what is the Beyond backstory? I grew up in Lagos before moving to the UK for my A Levels and Master’s degree, followed by a career in investment banking. For nearly a decade, I focused on achieving success in the highly competitive financial industry. Sports and exercise had always been an integral part of […]

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Simi, what is the Beyond backstory?
I grew up in Lagos before moving to the UK for my A Levels and Master’s degree, followed by a career in investment banking. For nearly a decade, I focused on achieving success in the highly competitive financial industry.

Sports and exercise had always been an integral part of my life. Movement had always been my joy, my therapy. However, as I progressed in my banking career, I worked constantly and stopped exercising – until I became seriously ill and realised I needed to re-think how I wanted to live my life. At that moment, I vowed to always make time for some form of daily fitness. I didn’t leave investment banking at that point, but fitness became a regular part of my life again.

“Music and dance are such focal parts of Nigerian life, and indoor cycling is a great way to bring exercise into this culture”

Feeling the urge to get more exposure to my home, Nigeria, I then transitioned into an investing role at Africa’s largest private equity firm. By pure serendipity, my portfolio companies were largely in West Africa, and it was on a visit to Nigeria that I noticed all the gaps in the fitness market there.

For me, fitness goes beyond aesthetics. It’s also about how you feel. It’s about one’s mental state and the human connections you develop while working out in an encouraging community of like-minded people. But I found this was missing in Nigeria, as was the element of hospitality. I saw opportunities to bring joy not only to myself, but also to the local community in Nigeria – and beyond. In 2018, the idea of Beyond Fitness was born.

The Beyond team goes “above and beyond” in all they do, so the club is people’s happy place

It required grit and a change of mindset – not letting myself be defined by my previous job or job title – but I was determined. I wanted my life to have real purpose. I wanted to do something about the gaps I’d seen. And when I attended a few fitness industry conferences, it cemented my goal. I felt I was in the right place, at peace with my decision. I felt compelled to move ahead with my plans.

While still in London, I raised funding, secured the location, appointed my suppliers and commenced a talent search for my team. Then, in July 2019, I moved back to Nigeria.

Can you describe Beyond Fitness?
Beyond Fitness is an independently owned, multi-discipline fitness destination that speaks the language of movement and connection. It’s a place of freedom where you are never judged, but always encouraged to push past your perceived limitations.

“There isn’t much to do in Nigeria and people are bored with the mundane, so they’re willing to spend money on our feelgood experiences.”

For our team, it’s also about going above and beyond in everything we do, so our club is people’s happy place. Our resilient, uplifting community is dedicated to helping you live a healthier life. We push for progress over perfection and encourage people to genuinely care about those they’re sweating alongside. It’s all summed up in our motto: Work Hard, Love Harder.

How central is cycling to the concept?
I originally considered opening a standalone indoor cycling studio. Regardless of age, shape or fitness level, this high-intensity, low-impact workout creates a positive mindset and is loved by millions worldwide.

The club has been designed with minimalist decor to help people clear their minds when they visit

However, research has shown significant benefits of variety in one’s workout, so our inaugural location in Lagos unites three fitness experiences under one roof: an indoor cycling theatre with 25 bikes; a movement studio offering yoga, barre and mat pilates; and a strength studio for dynamic weight sequences and muscle-building exercises.

Our cycling classes are rhythm rides. Music and dance are such focal parts of Nigerian life, and indoor cycling is a great way to bring exercise into this culture. I see it as one of the best workouts to get people moving; with an amazing playlist, a cardio workout becomes a by-product of the ‘party on a bike’ experience.

We offer 45- and 60-minute classes, as well as ‘double-shot’ workouts with 30 minutes on the bike for cardio and 30 minutes off the bike for strength and flexibility. I worked with a master instructor in London to develop our signature cycling format, and each instructor then injects their own personality and, critically, their reading of the room.

How unique is Beyond within Nigeria?
Across Africa, there’s no real focus on fitness as a brand or the customer experience. Gyms are lacklustre facilities + equipment. In contrast, Beyond combines a talented, caring set of trainers with a members-first approach to deliver the utmost in friendliness and bespoke customer service. Everything is done intentionally, from the scent and lighting to the minimalist design that helps people de-clutter their minds.

“Where obesity was once seen as a sign of affluence, good health is now seen as wealth in Nigeria”

We’ve approached things from a hospitality mindset, placing a huge focus on training our team – something that certainly marks us apart – and obsessing over details. In our locker rooms, for example, we’ve recognised how important haircare is to African women and provided spa-like showers and a fully stocked blow dry/braiding bar with everything they need to go straight to work after class.

To prioritise the human experience, we’ve also included generous social gathering areas, relaxed seating, an energy bar and an outdoor swimming pool. Lagos is a high-pressure city, so Beyond provides a third space where people can press ‘pause’ and connect with like-minded individuals.

Williams has always found joy in movement; she now wants to help others feel that same joy

Is Nigeria ready for boutique fitness?
There’s a real need for spaces like ours. Other than going to the beach or out for dinner, there really isn’t much to do in Nigeria and people are bored with the mundane. They’re willing to spend money on the feelgood experiences we offer at Beyond.

We charge around US$18 a class, or around US$125 a month for membership, but we deliver a service that meets global standards and people see the value in it.

Also, where obesity was once seen as a sign of affluence, good health is now seen as wealth in Nigeria. Consumers seeking luxury and status are willing to pay a premium for a boutique studio offering impeccable service.

We have had to do a bit of awareness and grassroots marketing to introduce the new concept, but the moment someone walks through our doors they get it – and they tell their friends. Our conversion rate is extremely high, and it’s exciting to see people discover boutique fitness for the very first time.

How challenging has the journey been?
There have been many points where I genuinely felt it wasn’t going to happen.

The first obstacle was securing funding. I set out to raise US$500k and was lulled into a false sense of security when I quickly raised US$150k from my former colleagues and bosses. With their encouragement I decided to push on, not really knowing what I was getting myself into!

“There’s a huge talent gap in the Nigerian fitness sector. The prevailing belief is that you don’t really need any qualifications so long as you look the part.”

I found two investors for the remaining US$350k, but on the day we were meant to sign the term sheet, I had just found out I was pregnant and decided to be honest about it. They walked away.

I started having doubts, but my faith in God anchored me and I decided pregnancy wasn’t going to stop my ambitions. It did delay fundraising until 2019, however – and then along came COVID, everything started taking much longer and I ultimately needed to raise US$750k. We got there in the end, though!

How did you handle COVID disruption?
COVID hit when we were mid-construction, so we ended up launching digitally first, renting out our 30 bikes, offering Zoom sessions and building a digital platform for stretch, strength and cycling workouts. That income sustained salaries for the whole of 2020, which was critical as it allowed us to focus our funds on completing the build.

We actually got a lot of attention from overseas during COVID, too. Nigeria has some Grammy award-winning Afrobeats artists and we play a mix of local and global music at Beyond, so we got a lot of interest from the African diaspora. That opened my eyes to how we can eventually scale the business globally.

During lockdown, even before the club had opened, Beyond rented out its bikes to local residents

At a personal level, the transition to motherhood really helped me during COVID. I always used to be a control freak, but my daughter has taught me that control is just an illusion: you have to let go and surrender. Learning how to do that helped me mentally navigate the craziness of COVID.

Has Nigeria itself presented challenges?
Even though I grew up in Nigeria, it was a real culture shock coming back. In the UK, there was a reliable infrastructure. Now, in Nigeria – if I wanted to guarantee an exceptional customer experience – I realised I was going to have to build everything myself, from a water treatment plant to drainage to solar panels for a back-up power supply.

“It’s so hard to do something excellent here in Nigeria that most people don’t even bother trying. But for that same reason, there are gaps and opportunities.”

Then came the training requirement. It’s fun to empower people, but they have to be ready for it and there’s a huge talent gap in the Nigerian fitness sector. The prevailing belief is that you don’t really need any qualifications so long as you look the part. I clearly don’t agree, so I’m putting my whole team through a rigorous training programme. That will continue moving forward, too: whenever we take on a new instructor, it will be about three months before they’re ready to teach.

Then there are the challenges around being a woman trying to do business in Nigeria. You’re so often overlooked and underestimated. I’ve never been phased by being a minority, though: I’ve had to be mentally and emotionally resilient throughout my professional life. So I dug deep, stood firm and got back to speaking Yoruba so I could deal with people in their own language.

Beyond enjoys a central location in Lagos, yet it offers a peaceful ‘third space’ for people

On top of this, we’ve had an economic downturn in Nigeria: our currency devalued by 18 per cent in six months. That clearly brings challenges when you’re working with overseas vendors, and even more so with the current COVID supply chain issues.

I’ve also had to be intentional about doing things the right way and leading with integrity; in Nigeria, doing things the right way is sometimes more difficult than taking shortcuts. These are also shaky times when it comes to freedom of speech and protests, so we’ve had to think a lot about security at the club – and during recent protests, we even had to work out how to support team members who were unable to leave their homes or who were stuck on the premises.

“I see this as an African business, not a Nigerian business, and I’d like to spread the currency risk as soon as possible. Our next location could therefore be outside of Nigeria.”

The sheer amount of mental resilience it’s taken has probably been the biggest surprise for me throughout this whole process. Transitioning to entrepreneurship, motherhood and a new country all at the same time has been hugely challenging.

The best way I can describe it: it’s so hard to do something excellent here in Nigeria that most people don’t even bother trying. But for that same reason, there are gaps and opportunities.

How is Beyond performing so far?
We opened in September 2021 and the 87 local customers who had rented our bikes during lockdown were the first to join, bringing their friends with them.

We’ve already reached 495 visits a month, and that’s without any marketing and with just three classes a day, Monday to Saturday, across our cycling and low-impact studios only; we’ll launch the strength studio in Q2 2022.

Given there are 20 million people living in Lagos, I’m confident we’ll hit our target of 1,500 monthly visits once COVID fears start to subside – and especially once we start to expand our timetable. We currently have three instructors, including myself, but we’re auditioning more with a view to having six full-time instructors by February, and up to eight once all three studios are at full speed. At that point, I expect to be offering six to eight classes a day, including Sundays.

My aim is to reach profitability on this first site as soon as possible.

All Beyond’s cycling classes are rhythm cycling, with music at the heart of things

And after that?
I’m so grateful to have come this far, and have to credit the amazing support I’ve had from my husband, family, mentors, investors and the amazing Beyond team. But it’s just the beginning.

I have an open mind in terms of growth plans, but I do see this as an African business, not a Nigerian business, and I’d like to spread the currency risk as soon as possible – something that’s always a factor when running a business in Africa.

Our next location could therefore be outside of Nigeria – most likely in Accra, Ghana – and I plan to start looking for it in early 2023. I would also like to open in Nairobi, Cape Town and Johannesburg, and I believe there’s scope for more Beyond Fitness studios in Nigeria too. It’s about finding pockets of professional class people, with the right per capita income, who value boutique fitness. It’s also about finding the right local partners with the same values and passion as us.

This first club is our flagship – the place where we experiment, learn what people really want and make sure we can do it really well before we launch – but I see the model being nuanced for each new market. We need to be nimble enough to pivot locally, and that includes future locations potentially having only one or two exercise rooms.

Beyond’s low-impact and cycling studios are open now; strength will follow in 2022

Alongside the physical clubs, I also want to expand our Academy. There isn’t a body that’s really doing this in Africa – we’re already the leaders – so I’m looking to scale it up to deliver training and certifications across Africa. I want to empower others to take fitness seriously.

And then finally, I see great potential to harness digital not only for an online class offering, but to create strong sales channels for our merchandise, bodycare products and healthy snacks outside of the physical space.

What drives you personally?
I want to bring joy to others, drawing on my experience and my love for wellness to deliver happiness and enhance people’s lifestyles.

My daughter is also an inspiration to me, fuelling my passion. I know that me showing up as my best self is important to her becoming her best self. Being a mother has given me even more drive to really go after things and remind myself that limitations are self-imposed. If you believe in yourself, you can do anything.

And finally, I believe in building a better Nigeria. In Africa, the impact of a well thought-out business is exponential, from creating revenue streams for lower income households to inspiring others to be the change they want to see.

I believe it’s time for returnees like me to come in and make a difference. Because if not us, then who?

 

 

Barbara Chancey, Beyond’s studio designer

Building from the future, backwards

We speak to Barbara Chancey, Beyond’s studio designer

How did you approach this design brief?
Developing a personal relationship with Simi to understand her core values was the catalyst for this bold brand that stands for something much deeper than fitness. Simi believes in welcoming people graciously and maximising their potential. She exudes curiosity and grit, and her boundless positive energy is infused into every aspect of the studio.

Any favourite design elements?
One of my favourite features is the wall-mounted, modular retail system – a timeless approach to function and beauty that showcases Beyond’s wide assortment of clothing, shoes and accessories. I also love the small social niches nestled throughout the studio to encourage human interaction.

A modular retail system showcases Beyond’s wide range of apparel

What was it like working on the project?
From welcoming the birth of Simi’s daughter to laughing with the general contractor on weekly Zoom calls, this project was far more than building a fitness studio. It’s been a highlight of my life.

Simi is a trailblazer with a brilliant mind who keeps moving forward, opening new doors and doing new things. Her business acumen and executional skills are exceptional, with a level of professionalism we rarely see.

What’s special about Beyond?
The true measure of a space is how it makes you feel, and Beyond has a ‘secret mission’ of sorts: it’s there to ignite dreams and aspirations, to wake people and make an impact.

Simi’s vision and mission for Beyond is all about the future. It was built backwards, starting with a future idea of what can be and setting out to fill the gaps between this vision for Nigeria and what exists today. This is vitally relevant brand, with Simi’s mantra – Work Hard, Love Harder – a constant reminder of her purpose and passion to make her corner of the world a little better.

www.barbarachanceydesign.com

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Go the extra mile https://ridehighmagazine.com/go-the-extra-mile/ Tue, 14 Dec 2021 09:45:35 +0000 http://ridehighmagazine.com/?p=2431 Indoor cycling. It’s a great workout with fantastic cardiovascular and metabolic benefits, and all with low impact on the joints. But it also puts our body into quite an unnatural position: hunched, forward-flexed, doing a repetitive movement. Sarah Ramsden, owner of Sports Yoga, explains: “Repetitive sessions on the bike can shorten your hip flexors, quads, […]

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Indoor cycling. It’s a great workout with fantastic cardiovascular and metabolic benefits, and all with low impact on the joints. But it also puts our body into quite an unnatural position: hunched, forward-flexed, doing a repetitive movement.

Sarah Ramsden, owner of Sports Yoga, explains: “Repetitive sessions on the bike can shorten your hip flexors, quads, hamstrings, calves, groins and ITB; stiffen your ankles; and cause chronic over-lengthening and weakening of the lower and upper back.

“Mostly this shows up as back, knee, neck and wrist pain – but crucially, all that shortening of muscles also makes you less comfortable, less efficient and less powerful on the bike.”

Fortunately, there is an answer: yoga and pilates. These complementary disciplines not only reduce pain and risk of injury from extended periods in a cycling position, but can actually improve your performance on the bike.

Our experts share their views, and it makes for interesting reading whether you’re an indoor cycling enthusiast or a club looking to advise cyclists on how best to structure their training plans.

Glenn Withers

Co-founder, APPI

The APPI’s Glenn Withers

I coach a training course – Pilates for Cyclists – which is actually designed with road cyclists in mind, but which also has relevance for regular indoor cyclists.

The course covers three key areas: endurance, which is more relevant to road cyclists than those doing 50-minute indoor cycling classes; strength, and how pilates can build this in a relevant way to improve cycling performance; and flexibility, looking at how pilates can improve mobility and ease common areas of tightness among cyclists.

The course is designed to help cyclists understand what the posture they adopt on a bike does to the way their body functions – the tightness it causes in the hip flexors, for example, and the tension it can cause in the mid-back if they’re over- or under-reaching – and how pilates can help. It also looks at how specific, at times modified, pilates exercises can strengthen the muscles used in cycling to improve output.

Improved flexibility is a benefit however often you’re in the saddle. Even if you only do one indoor cycling class a week, pilates can help balance out the tightness this can cause, improving mobility and flexibility to increase comfort and efficiency on the bike.

For example, a good pilates for cyclists programme will incorporate some thoracic mobility exercises, because when you’re on the bike, the mid-back is held so stiff that it can cause tension and pain. Similarly, your hip joint never fully extends when you’re on a bike, so you can get very tight at the front of the hip and need to open this up.

“The more core control you have, the more likely you are to get power out of the legs and avoid placing stress elsewhere on the body”

Core strength is also important even at the one-class-a-week level: the more core control you have, the less likely you are to have ill effects from the bike position, and the more likely you are to get power out of the legs and avoid placing stress elsewhere on the body. Even just doing one indoor cycling class a week can cause problems if you have a weak back. By developing core strength, pilates can help you avoid injury.

If you’re doing a class every day, however – or if you’re using indoor cycling classes as part of your road cycling training – then it’s a different story. It’s still about injury prevention, because you’re holding an unnatural cycling position even more regularly, but pilates can also help improve your performance and output.

If you look at which muscles need to work during a pedal cycle, it’s your glutes to start off, with power coming from the back of your hip; then at the bottom it’s your foot, ankle and calf mobility; and to pull back up and over it’s your hamstrings. So, if you want to use pilates to improve your performance, you need a combination of exercises that strengthen the cycling muscles: the core, glutes and hamstrings predominantly.

Withers demonstrates
Withers demonstrates how pilates exercises can be modified to train the muscles in the right range to enhance performance on the bike

Crucially, you need to train these muscles in the range that they’re required to produce on the bike. That means tailoring pilates exercises to the bike position – training the glutes to produce power from a flexed hip position, for example, and the hamstrings to activate in a bent knee position – so there’s carry-over to improve performance on the bike.

Cycling isn’t just about leg strength, though: you need a strong core to transmit the power into the legs, and to protect the spine so it doesn’t lose efficiency in the way you ride a bike. In fact, research shows there’s a significant decrease in power output through the upper or lower limb with just a 20 per cent decrease in your core strength.

However, if you rely on cycling classes alone to train these muscles – or if, even outside your cycling sessions, you only train them within the range that cycling allows – then tension and tightness will ensue. It’s why a good pilates for cyclists programme will incorporate lengthening and mobility as well as strengthening.

 

Sarah Ramsden

Owner, Sports Yoga – UK

Sarah Ramsden

First of all, it’s important to note that flexibility gains are performance gains. Stretching your hip flexors, for example, allows you to get your hips forward when out of the saddle and drive even more power through the whole length of the leg. Good hip flexor length also allows you to drive more power through the full range of the quads when seated.

Meanwhile, better pelvis mobility – groin, ITB and hip flexors – increases efficiency by reducing wiggle on the saddle, especially when you’re tired, and better ankle mechanics allow pain-free hitting of power through the whole ankling pedal motion.

Performance gains can also come from a strong core and glutes. Good torso control keeps your sitting bones solid on the saddle, so power is driven straight to the pedal. It stops your hips swinging when you’re out of the saddle, too, driving all power straight through the pedal. Strong glutes also add power to your pedal stroke when standing.

“The multi-directional movement of yoga, plus all that stretching, helps you recover faster. Your ride the day after yoga will feel easier.”

But your glutes and abs aren’t really trained during a cycling class: the forward hunched position means your abs won’t fire, and sitting on your butt means you don’t use your glutes much. You’ll need to train these muscles elsewhere, and yoga is the perfect solution.

Then there are the recovery and injury prevention benefits of yoga. Its multi-directional movement and stretching helps you recover faster. You flush out metabolic waste, pump fresh blood through, untether tissues that have become stuck and tight, and re-set the length of your muscles. You feel less fatigued and your ride the day after yoga will feel easier.

Regular stretching
Regular stretching helps cyclists maintain an ability to move freely in everyday life

By lengthening shortened muscles, a good yoga class also reduces niggles and chronic problems. Free from pain, you’re then back to adopting efficient positions on the bike, able to increase your time in the saddle and continue cycling for years to come.

On the flip side, fail to stretch alongside all your cycling and you’ll develop loads of compensatory ways of moving; you’ll get too stiff to move with good posture. This will injure you in unpredictable ways and make living a full life difficult. You might still be comfortable on the bike – that fixed position ends up being the most comfortable – but your everyday movement gets less and less.

And, of course, a hunched, rounded upper-back position on the bike eventually becomes a hunched, rounded upper-back position in life too: probably not the look you’re after!

In short, yoga as a complement to cycling works. You’ll feel easier and freer. You’ll injure less and chronic problems will slowly subside. Your efficiency and power output on the bike will improve. You’ll increase your training and go on for longer. Your body and your cycling will love you for it.

Sarah Ramsden is a registered teacher with www.yogaallianceprofessionals.org

 

Shelly Zehari

Co-owner, Fit House – Israel

Shelly Zehari

At Fit House, we believe people should be able to do cardio, stretching, stability, strength and core work all in one place, so we have four studios under one roof: cycling, pilates reformer, barre and functional.

We also mix and match as part of this approach. For example, one of our signature classes – Arms Booty Core Cycling (ABC Cycling) – combines pilates and cycling in the same class. You do an interval on the bike, then come off and do some pilates arm exercises before getting back on the bike, then off again for pilates core work, and so on. You get your cardio hit from cycling, but you also train your arms, core and glutes in a series of pilates exercises.

People love it, because in 60 minutes they get a full-body cardio and strength workout. It also introduces cyclists to pilates, and pilates enthusiasts to cycling, which is great. We run our ABC Cycling class six times a day, it’s so popular.

“We’re very clear in our belief that all our disciplines are deeply connected, and that doing a bit of everything will get you better results”

But importantly, this isn’t just for a novelty factor. We’re very clear in our belief that all our disciplines are deeply connected, and that doing a bit of everything will get you better results. For example, the data gathered by our BODY BIKES shows that people get more out of their cycling workouts if they also do pilates: better RPM, better power output, better calorie burn. We have hard evidence to prove this.

Why? It all starts with the way you sit on the bike. If you do pilates, you know how to hold your body in the various positions you adopt on the bike. You know how to engage your core, you know how to breathe, you have the strength in your shoulders to stay high. Your chest is open, everything is open, and you’re stronger in every position so you’re supporting your body properly. In turn, you feel better, stronger, and can work harder. You maximise everything you do on the bike.

Body awareness
The body awareness you get from pilates helps you hold your position when you get on a bike

You also don’t get to the end of a cycling class feeling like you’ve only worked your quads: you’ve engaged your body properly, so you feel it in your glutes and hamstrings too. You’re also less likely to suffer pain in your lower back after an hour on the bike, because you’ll have engaged your core throughout the class.

Pilates and cycling really is such a great combination. Cycling isn’t just about getting on a bike and moving your legs; the body awareness and strength you get from pilates helps you get so much more out of it.

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Get the wheels turning again https://ridehighmagazine.com/get-the-wheels-turning-again/ Wed, 28 Apr 2021 07:54:31 +0000 http://ridehighmagazine.com/?p=2005 Amir Behforooz GX manager, Abu Dhabi Country Club – Les Mills presenter – Reebok ambassador Adhere to the protocols to build trust. We have 3m spacing between our bikes, and 30 minutes between each class to clean thoroughly. We’ve increased our cleaning routine from three to 12 times a day and everyone is visibly involved […]

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Amir Behforooz
GX manager, Abu Dhabi Country Club – Les Mills presenter – Reebok ambassador
Amir Behforooz

Adhere to the protocols to build trust. We have 3m spacing between our bikes, and 30 minutes between each class to clean thoroughly. We’ve increased our cleaning routine from three to 12 times a day and everyone is visibly involved – even the boss. 

Consider additional measures too. Our members must wear gloves during class, and masks to enter and exit the studio. They can take their masks off while they cycle if they choose, or else keep them on and just take their workout gently. 

We give all our instructors a free COVID test every month, which has given members a huge confidence boost. 

Connect with your community on social media. Share videos of everything you’re doing to keep them safe. Do live Q&A sessions and don’t try to hide anything. Be honest and open. 

Tell your instructors not to push people too hard in class. Many will be less fit after lockdown and most will be feeling stressed. Encourage members to take it at their own pace and just enjoy it. Our job is to make it fun and social for them.

Linked to this, my motto at the moment is ‘no more army’. You might usually enforce a ‘no mobiles in class’ rule, or turn people away if they arrive late. Drop all that for now. Relax. Make the studio as welcoming as possible. If there’s an empty bike and someone wants to come in even just for the last five minutes, I’m OK with that.

We don’t do testimonials – it could so easily backfire if a member caught COVID – but our members tag us in lots of posts and stories themselves, which helps spread confidence. Importantly, we ask members to never post photos of anyone without a mask. 

I’ve instructed our trainers to choose their music very wisely, so it’s all upbeat and super-happy – the sort of music that doesn’t make you think at all, but just makes you feel good. Members want to come to the studio and leave all their cares and stresses at the door.

Don’t force instructors to come back if they aren’t ready. You want whoever’s on-stage to exude confidence, not fear.

Engage your superstar instructors to create a vibe that draws people in, but don’t force them to come back if they aren’t ready. You want whoever’s on-stage to exude confidence, not fear, so your members feel safe. I currently have a reduced pool of instructors as a result of this policy, but we’ve focused on energising and upskilling this group and it’s creating the right mindset in the studio.

Keep paying your instructors as well as you always did, even if your finances are stretched. Happy instructors = happy members.

Live stream every day, and take it seriously with a well-executed timetable. COVID isn’t going away any time soon, plus I’ve found members return to the club having tried new things and wanting to know more. 

In-club, don’t be tempted to launch new programmes to entice people back; now is not the time to risk anything new. Instead, improve and maintain what you have already. Key to this is helping instructors understand it isn’t just about how they coach, but the way they are with members before and after class. It’s about building connection and trust, so I’ve made it compulsory for our instructors to stay at least 30 minutes after every class. They stay on their bike for social distancing, but members can then chat and ask any questions they like.

Have fall-back plans in place – a regular online timetable, for example, and small group outdoor classes – to keep members in their routines if the worst happens.


Hilary Rowland
Co-founder Boom Cycle + UFB ambassador

Hilary Rowland

For us, getting customers back into most studio locations will depend mostly on getting them back to offices. Our customers generally fit into the low-risk categories anyway and were happy to come back to studios near them between lockdowns. In fact, our most residential location traded better whenever we were allowed to open in 2020 than it did pre-COVID. 

Education around, and execution of, strong COVID safety protocols – as well as the sharing of undeniable, positive stats – should be enough for people to come back to your studios if there’s one near them. I’d also suggest it wouldn’t hurt to push out content showing people are visiting your studios.

But it’s also about positioning your studios as places to safely be around people – something so many are  craving – while also being good for physical and mental health.

WE’VE MADE A BOOM CYCLE CLASS SOMETHING TO DO AFTER DARK, FOR THAT FEELING OF GOING OUT

Show how you’re making up for the things everyone’s been missing during lockdown. We’ve reworked our schedules to make a Boom Cycle class something to do after dark, for example – an even more authentic than usual nightclub theme with the great tunes they miss and the ability to see other people at a special, later-than-usual time. It gives our community that feeling of going out, where otherwise they’d be sitting at home in their PJs, going to bed early because there’s nothing to do but watch box sets.

Of course, cycling has the advantage that the equipment can be spaced. In our studios, there’s also nobody facing anyone else head-on except the instructor, and they have a screen in front of them. Combined with a powerful air exchange system, it means we can deliver a great social experience very safely.

Social distancing will likely take some time to phase out, so we’re getting creative outside of class too, in our community-building social events. We ran candle-making workshops when we were allowed to open in 2020, for example, with everyone seated at their own workstation to which they could order beverages.

The final thing we’re doing to future-proof our business, which I appreciate not everyone will be able to do, is creating economies of scale and driving new business through a collaborative venture. 

For a while we won’t be able to pack our classes as full as we used to, but we’ve just done a deal to create United Fitness Brands – founded by myself, my partner and the founder of KOBOX, Joe Cohen – to accelerate growth and drive economies of scale for our brands, and the other brands we’re looking to acquire into the group. 

The identities of all UFB brands will stay separate and, from a consumer perspective, will run just as they always have to preserve hard-earned brand loyalty. However, there’ll be one head office team to drive efficiencies, while cross-pollination will be enhanced by building a Boom Cycle studio in the Kings Road KOBOX location and a KOBOX studio in the Waterloo Boom Cycle location. This will help us sweat those assets in a more efficient way, and will also give each community a view of, access to and endorsement of the other brand. 

Finally, how about your instructors? Will they come back to you? This will partly depend on whether you supported them through the pandemic; all our instructors were fully employed, so they could all be on furlough. However, no matter what, nothing beats the feeling of being on the instructor bike in a live class. Digital classes will never take the place of that.

Overall, I’d say customers and instructors are craving that live class feeling. That social escapism and collective effervesce. I don’t think we need to change too much other than to be open!


Doyle Armstrong
UK business manager, Intelligent Cycling – Head coach, Newark Cycle Coaching

Doyle Armstrong

It’s time for operators to take a really critical look at their practices and provisions, to weigh up how they will attract customers back from the safety, comfort and convenience of their home set-up. What you used to do may not be enough to get members back. Be prepared to flex and change.

Cleanliness and hygiene has to be a top priority, with a very obvious extra (and continued) effort. Make sure your ventilation is up to scratch – nobody will appreciate the lingering smell of sweat – and space your sessions to allow for a proper clean between rides, possibly employing specialist cleaning staff to ensure procedures are followed with care. Always a welcome sight even pre-pandemic, members will certainly now notice where proper cleaning is – and isn’t – in place.

Armstrong: “Considered studio design goes hand- in-hand with quality of the experience”

Give real consideration to bike spacing within the studio, too. I truly hope that selling as many bikes as possible, for a shoulder-to-shoulder experience, will be a thing of the past – a positive long-term consequence of COVID. Considered studio design goes hand-in-hand with quality of the experience; every indoor cycle manufacturer or software provider should be advising on bike numbers, placement and orientation to guarantee the best possible experience for every rider, including their ability to engage audio-visually. 

And let’s talk about experience! Exposure to world-class instruction over a variety of digital platforms throughout the pandemic has made gym-goers more discerning. If you’re simply packing old-school bikes into a room and leaving non-specialist instructors to deliver an on-the-spot session to generic music – with no consideration of your space, the programming or the experience you’re providing – you’re going to find things tough. 

The discerning gym-goer has spent lockdown running, riding and working out in a clean, well-appointed space at home, at whatever time they choose. They’ve ridden Zoom sessions, tried Peloton’s app, taken up Les Mills On-Demand’s free trial offer, dabbled with Zwift, taken FTP tests, and picked the brains of a variety of online ‘experts’ to unpick their data and move forward meaningfully. They’ll be looking for at least that, and more besides, when they come back through your doors.

So, what does that ‘more’ look like? What do you offer that they can’t get riding their Peloton at home or Zwift-racing friends from the local cycling club? 

During lockdown, your members are likely to have tried out digital offerings such as Peloton

The answer should be a high-quality experience that starts at the front door. Think going to the cinema, with all the trimmings, versus watching a film on Netflix at home. Greet them with a smile and by name. Start on time, shout them out, have great light, great sound, great atmosphere, great instructors, great bikes, great air con. Give them the sense of community they’ve been missing. These are just a few things you’ll need to get right.

I hope selling as many bikes as possible, for a shoulder-TO-shoulder experience, will be a thing of the past.

Members’ online experiences over the past year will mean higher expectations around your digital experiences, too, so be ready to introduce more flexibility in terms of time, type and location of workout. Help members to continue the digital fitness journey they’ve been forced to embark on.

Offer a diverse selection of indoor cycling styles in-club, including virtual on-demand throughout the day, and enable app-based connectivity to in-club displays and third-party apps like Strava and Garmin. Live stream classes for those who haven’t been able to make it in, but who still want to ride with their favourite instructors from the comfort of their own homes. Negotiate a members’ price for bike purchases with manufacturers, so they can enjoy the same commercial quality bikes at home as in the gym. Get a foot-hold in your members’ at-home experiences.


Tracy Minnoch Nuku
Co-founder, FIRE Fitness -Founder, Sexy Ageing podcast

Tracy Minnoch Nuku

Hear from Tracy on the power of…

#1 Reminding people of the feeling that initially drew them to you

#2 Diving into the themes of adversity, strength and togetherness

#3 Avoiding surprises through clear communication

#4 Running countdowns and establishing engagement levels upfront

#5 Harnessing tech for team participation challenges

#6 Turning social distancing into a positive via hybrid classes

#7 Supporting instructors to transition back to in-person


Sarah Morelli
Director, Athleticum – Presenter – Distributor, Spinning UK & Ireland

Sarah Morelli

Indoor cycling has never been a more exciting space, with the pandemic – and its stay-at-home rules – pushing growth to new heights via the virtual world. Many have purchased home bikes; instructors and operators have invested in new solutions to survive financially. Manufacturers have also got creative, with the expanded home Spin® solutions – now available through retailer Costco in the UK – a great example.

Set against this backdrop of changed dynamics and changed member expectations, how will clubs and studio re-engage customers in-house?

My answer to the question ‘will members return?’ is a bold ‘yes’ – but they will do so with expectations of increased flexibility. Operators must not to fall into the same old schedules they once offered.

Demand for online will still be there. Every club and studio needs to be camera, action, ready!

Demand for online will still be there, with a year of home fitness forging new habits in your members, so you need to be offering hybrid in-person/online membership options. Every club and studio now needs to be camera, action, ready! 

Clubs and studios also need a strong commitment to specificity of programming. That means a range of bespoke classes, designed with specific groups in mind, being made available both online and in-person. These are more easily targeted and delivered with low overheads online, but even in-club, operators must remember that one size does not fit all. Programming must be specific to the fitness needs of the members.

Matching instructors to your members is also a prerequisite. There are many fantastic qualified instructors over the age of 50 out there! Like attracts like. Does your instructor base look like your member base? 

In-club, a heavier focus on community will be key. Instructors walking in and pressing ‘play’ on an un-planned or off-the-shelf class won’t instil a sense of social gathering, offer a reason to ride or provide a deeper sense of ‘in this together’ – all of which is certainly achieved by the better online providers.

Additionally, operators’ in-club schedules will have to reflect an understanding that people are, in some cases, fearful. They may not be as fit, they may be Long COVID sufferers, their mental health may have suffered during lockdown. Asking questions of your re-engagement plan is essential. Will your programming include social programmes alongside fitness? Will it include periodised training plans to help members kick-start as if new to fitness? Will your marketing invite active attendance? Who are your member champions who will help you engage others? 

Then ask questions about your instructors, too. How will you re-engage staff and instructors, with additional training to refresh and upskill? How will you attract the best instructors in the market, willing to offer both in-house and virtual workouts?

A final observation on technology. There is of course some exciting and fairly inexpensive technology that can ignite rides both in-studio and online, but even digitally, remember that keeping it simple is often best. More than anything, it’s about keeping your eye on the needs of the member, with simple individual metrics – watts, heart rate, kilojoules – and programmes of classes that allow them to see progression. This is true whether they’re training live in the studio or at home with you.

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